Privacy Policy

Privacy Policy
Last updated: 15 August 2026
1. Who we are
AERTRUS LTD is responsible for the personal information collected through this website.
Company: AERTRUS LTD
Company registration number: 12904026
Registered in: England and Wales
Registered office: 12 Blossoms Hey, Cheadle Hulme, Cheadle, England, SK8 6BJ
Email: info@aertrus.com
Telephone: +44 7450 984668
For the purposes of UK data-protection law, AERTRUS LTD is the data controller.
2. Personal information we collect
We may collect:
Your name;
Your email address;
Your telephone number;
Your company or organisation;
Details of your enquiry or proposed project;
Information you include in correspondence with us;
Quotation, client, supplier or contract information; and
Technical website information, including your browser type, device type, operating system, referring website, pages visited, approximate location derived from an anonymised IP address, access time and privacy preferences.
Please do not provide sensitive personal information through our contact form unless we have specifically requested it and it is necessary for your enquiry.
3. How we collect information
We collect personal information when you:
Complete our website contact form;
Contact us by email or telephone;
Request information, a quotation or proposal;
Discuss proposed or existing work with us;
Become a client, supplier, contractor or business contact; or
Use our website, including through IONOS SiteAnalytics.
We may also receive relevant information from clients, suppliers, contractors, professional advisers or organisations that introduce you to us.
4. How and why we use your information
We may use your personal information for the following purposes:
Responding to enquiries and discussing proposed work: We use your name, contact details, company information and enquiry details to respond to you and discuss your requirements. Our lawful basis is our legitimate interests and taking steps at your request before entering into a contract.
Preparing quotations and proposals: We use your contact details, company information and project requirements to prepare requested quotations and proposals. Our lawful basis is taking steps at your request before entering into a contract.
Providing and administering services: We use relevant client, supplier, contract, contact and project information to provide our services and manage working relationships. Our lawful basis is the performance of a contract and our legitimate interests.
Maintaining financial, safety and business records: We use relevant transaction, contract, contact and project information to maintain appropriate company records. Our lawful basis is compliance with legal obligations and our legitimate interests.
Protecting our website and preventing misuse: We may use technical, security and contact-form information to protect our website and prevent spam, fraud or misuse. Our lawful basis is our legitimate interests.
Measuring website use: We use anonymised technical and usage information through IONOS SiteAnalytics to understand and improve website performance. IONOS states that SiteAnalytics does not use cookies and does not store personal information that can identify individual visitors. Our lawful basis for any processing of personal information involved in providing and improving the website is our legitimate interests.
Managing legal claims: We may use relevant correspondence, contract and project records to establish, exercise or defend legal claims. Our lawful basis is our legitimate interests and compliance with legal obligations.
Where we rely on legitimate interests, those interests include operating and protecting our business, responding to enquiries, maintaining appropriate records and providing safe and effective services.
We do not sell personal information. Information submitted through our contact form will not be used for unrelated marketing without an appropriate lawful basis.
5. When information must be provided
You are not required to submit personal information through our website. However, we may be unable to respond to your enquiry, provide a quotation or deliver requested services if you do not provide the information reasonably required for those purposes.
Certain information may be required to enter into or perform a contract or comply with legal obligations.
6. Who we share information with
Where necessary, we may share personal information with:
IONOS, which provides our website hosting, contact form and SiteAnalytics service;
Our authorised directors and administrative personnel;
Email, IT and secure data-storage providers;
Accountants, insurers, legal advisers and other professional advisers;
Qualified technicians, subcontractors and suppliers where necessary to assess, plan or deliver work;
Clients or principal contractors where necessary for project administration and delivery;
Regulators, public authorities or law-enforcement organisations when required by law; and
A prospective purchaser or successor if the business is reorganised, transferred or sold.
Recipients may use personal information only for authorised purposes and must protect it appropriately.
7. IONOS SiteAnalytics
Our website uses IONOS SiteAnalytics for statistical evaluation and technical optimisation. IONOS states that tracking and logging are activated by default and that SiteAnalytics uses a tracking pixel or server-side log files rather than storing analytics cookies on your device.
When a webpage is requested, the visitor's IP address is transmitted, anonymised directly after transmission and processed without personal reference. Information collected may include:
The referring website;
The requested webpage or file;
Browser type and version;
Operating system;
Device type;
Time of access; and
An anonymised IP address used to determine approximate location.
IONOS states that SiteAnalytics does not store personal information that can identify individual visitors and does not pass this analytics information to third parties. The information is collected exclusively for statistical evaluation and technical optimisation of the website.
Further details are provided in our Cookie and Similar Technologies Policy.
8. International access and transfers
Some personal information, including website enquiries and business correspondence, may be remotely accessed by authorised AERTRUS administrative personnel working in the Philippines.
Where UK data-protection rules concerning international transfers apply, AERTRUS will use an appropriate lawful transfer mechanism and safeguards required by the UK GDPR. Access is limited to authorised personnel, and appropriate confidentiality, access-control and security measures are required.
Some technology providers may also process information outside the United Kingdom. Where this occurs, we require an appropriate lawful transfer mechanism or another protection recognised under UK data-protection law.
You may contact us at info@aertrus.com for further information about the safeguards relevant to your information.
9. How long we keep information
We retain personal information only for as long as reasonably necessary:
Enquiries that do not lead to work: up to 24 months after the last meaningful contact;
Client, supplier, quotation and contract records: normally up to six years after the relevant relationship or transaction ends;
Financial and accounting records: for the period required by applicable law;
IONOS web-hosting visitor data: eight weeks;
Cookie and privacy preferences: according to the periods applied by the website’s privacy-settings tool; and
Legal or dispute-related information: for as long as reasonably necessary to establish, exercise or defend a legal claim.
We may retain information for longer where required by law, regulation, insurance conditions or an ongoing dispute.
10. How we protect information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, accidental loss or destruction.
Access is limited to authorised people and service providers who reasonably require the information for their work. However, no internet-based service can be guaranteed to be completely secure.
11. Cookies and similar technologies
Our website uses necessary technologies to operate correctly. It also uses IONOS SiteAnalytics, which IONOS states does not use cookies and processes IP addresses in anonymised form for statistical evaluation and technical optimisation.
Please read our Cookie and Similar Technologies Policy for further information.
12. Your data-protection rights
Depending on the circumstances, you may have the right to:
Request access to your personal information;
Ask us to correct inaccurate or incomplete information;
Ask us to erase your information;
Ask us to restrict how your information is used;
Object to processing based on legitimate interests;
Receive certain information in a portable format; and
Withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions.
You have the right to object at any time to the use of your personal information for direct marketing.
To exercise your rights, withdraw consent or ask a privacy-related question, contact info@aertrus.com. We may need to verify your identity before completing a request.
13. Data-protection complaints
To make a complaint about how AERTRUS LTD handles your personal information, email info@aertrus.com with “Data Protection Complaint” in the subject line or write to our registered office.
We will acknowledge your complaint within 30 days, take appropriate steps to investigate it without undue delay, keep you informed and notify you of the outcome.
You may also complain to:
Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
14. Third-party websites
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review the relevant website’s privacy notice before providing personal information.
15. Automated decision-making
We do not use information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.
16. Changes to this policy
We may update this Privacy Policy when our business activities, website technologies, service providers or legal obligations change. The latest version will appear on this page with its updated date.